Mobile app¶

Answers to the most frequent questions about the manager and the app.

Why is my image rejected?¶

The stores impose precise dimensions. The error message shows the expected size: check that your file is in PNG or JPG format, 10 MB at most, and at the right size. See The visuals.

Which addresses should I give for the terms and the privacy policy?¶

Two pages of your website (or your radio's) presenting your terms of use and your privacy policy. The stores require them to publish. See The settings.

Why isn't the current song shown in the app?¶

If your audio stream does not send the title and artist, fill in the metadata stream address in the Listen page. See The Listen page. With the AutoDJ, the song is only announced for playlists where Include in metadata is ticked: see Playlists.

Which cover art is shown when the song has none?¶

The app first looks in your radio's cover art library, then in online music catalogues. With no result, it shows your default cover (Visuals section of the manager), then your logo. See The Listen page.

Why don't my news or my podcast appear?¶

Check that the address entered is that of the feed (not of the website page), that it starts with https:// and that it is publicly accessible. See News, RSS and podcasts.

I don't receive the dedications: what should I check?¶

Check the receiving email entered in the page, then your junk mail folder. Dedications are kept for 30 days. See Dedications.

The alarm doesn't go off: what can I do?¶

On Android 12 and later, the app must be allowed to schedule alarms in the phone's settings, and some manufacturers also ask you to allow the app in the background. On iPhone, the app's alarm does not replace the phone's alarm. See The alarm.

Why do some listeners not receive my notifications?¶

A listener must have accepted notifications when opening the app and not have turned them off in their phone's settings. The dashboard shows the number of subscribers. See Push notifications.