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Support and tickets

A question, a doubt, a problem? Open a request: our team replies directly in the panel and by email.

Where to find it

In the sidebar, click Support.

The list of your support requests, with their status

The list of your support requests, with their status. The layout may change between versions.

Open a request

  1. Click New request.
  2. Enter a subject and, if needed, the service concerned.
  3. Describe your question in Your message.
  4. Add attachments if they help (3 at most, 5 MB each: PNG, JPG, PDF or TXT). A screenshot often speeds up the reply.
  5. Click Send.

The new support request form

The new support request form. The layout may change between versions.

Follow a request

Each request has a status (for example Replied). Open it to read the exchanges and reply. When your question is resolved, you can close it. The dashboard flags the requests that have received a reply.

Before writing

The FAQ answers many common questions, and each page of the wiki is designed to guide you step by step.