Account and login¶

Answers to the most frequent questions about your account.

I forgot my password: what can I do?¶

On the login page, click Forgot password?, enter your email address and follow the link received to choose a new password (at least 12 characters, with letters and digits). Remember to check your junk mail.

I did not receive the confirmation email: what can I do?¶

Check your junk mail, then ask for a new email from the panel. The link is valid for 60 minutes. If nothing arrives, open a ticket through another means of contact or write to us.

Why can't I order?¶

Two conditions: your email address must be confirmed and you must be the account manager. A team member can view but not order. See My team.

How do I invite a colleague?¶

In Team, enter their name, email address and role, then click Invite. They receive an email to choose their password. Details: My team.

I lost my two-factor authentication phone: what can I do?¶

Use one of your recovery codes (each can only be used once) in place of the 6-digit code. If you have none left, open a support request through another means of contact: we verify your identity and reset the two-factor authentication.