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Streaming and listening

Answers to the most frequent questions about your live radio.

Why can't I hear anything on my radio?

  1. Open your service's page: the banner at the top shows whether your radio is online and which song is playing.
  2. If it is online, check your device's volume and try in another browser or on another device.
  3. If it is online but nothing plays, check that your library contains tracks: the AutoDJ plays what it contains.
  4. If the problem continues, open a ticket from Support stating the time of the problem: we look into it with you.

How do I change the name of my listening address?

From your service's page, in Name of your listening address, enter the new name (3 to 40 characters: lowercase letters, digits and hyphens) then click Change. The old address stays valid for a few days. All the details: Customise your listening address.

How do I connect my broadcasting software?

Enter in your software the values from Connecting your broadcasting software (server, port, mount point, login, password), choose the MP3 format at your plan's bitrate, then start broadcasting. Guides are offered for BUTT, Mixxx, RadioDJ and SAM Broadcaster: Broadcast live with your software.

Why isn't my live broadcast on air?

Check in your software:

  • the server, the port and the mount point, copied exactly from the service's page;
  • the login ("source") and the password;
  • the MP3 format and a bitrate that does not exceed that of your plan.

Once the connection is established, your live broadcast takes the place of the AutoDJ automatically. If the connection is refused, open a ticket stating the message shown by your software.

Why has my relay failed?

The panel shows the reason next to the relay. Check the server, port, mount point and password entered, and that the server is public (private servers are refused). Correct it by deleting then recreating the relay, or ask for a new attempt. Details: Relay your stream to other servers.

Why did my radio cut out for a few seconds?

Some settings restart the radio to take effect: adding or removing a relay, changing the sound processing, first activation of silence removal, changing the crossfade. The interruption lasts a few seconds (a little longer with Advanced or Pro sound processing). The rotation, playlist and time slot settings, on the other hand, apply without interruption.